At Southern Grace & Grit, we are dedicated to providing exceptional service and ensuring that our customers receive their orders in a timely manner.
We offer shipping only in the United States. Shipping costs are calculated based on the weight and/or size of your order.
We currently do not ship outside of the U.S.
Free local delivery to anyone within Milton or Pace, FL
Free shipping for orders over $100, Excluding Cowboy Hats.
Due to high cost of shipping Cowboy hats, WE ONLY OFFER local pickup at events or delivery in Milton & Pace, FL.
Please allow 2-3 business days for processing.
You will receive a confirmation once your item has been shipped, which will include a tracking number from USPS.
We believe in transparent and straightforward communication to build trust with our customers.
Returns & Exchanges
At Southern Grace & Grit, we want you to love your purchase! If something isn't quite right, we're happy to help with eligible returns and exchanges.
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
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Sale or clearance items
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Final sale items
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Cowboy hats
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Jewelry
Return & Exchange Requests
To begin a return or exchange, please email:
📧 southerngraceboutiq@yahoo.com
Subject Line: Return/Exchange Request
Please include:
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Order Number
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Name
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Item(s) being returned or exchanged
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Reason for return or exchange
Once your request has been reviewed and approved, you'll receive instructions for returning your item(s).
Return Address
Southern Grace & Grit
6465 La Familia Lane
Milton, FL 32570
Return Eligibility
Eligible merchandise must:
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Be returned within 10 days of delivery (online orders) or purchase (event purchases)
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Be unworn and unwashed
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Have original tags attached
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Be free of perfume, smoke, pet hair, makeup, deodorant stains, or any odors
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Be in original, resalable condition
Items that do not meet these requirements will not qualify for a refund or exchange. If an item is returned in unacceptable condition, it may be shipped back to you at your expense.
Online Returns
Once your return has been received and inspected, your refund will be issued to your original payment method.
Refunds include:
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Purchase price of eligible item(s)
Refunds do not include:
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Original shipping charges
Customers are responsible for return shipping costs.
Online Exchanges
Need a different size or style? We're happy to help.
After your exchange request has been approved:
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A prepaid return label will be emailed to you.
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A $7.00 shipping invoice will be sent for the replacement shipment.
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Once payment is received and your returned item passes inspection, your replacement item will be shipped.
If your requested item is unavailable, we will contact you with available options.
Purchases Made at Events
Items purchased at vendor events may be returned or exchanged within 10 days of purchase (excluding hats, jewelry, sale items, and final sale merchandise).
For customers in the Santa Rosa County, Florida area:
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We will gladly arrange a local exchange or return.
If an exchanged item needs to be mailed:
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The customer is responsible for shipping costs.
Returned merchandise must meet the same eligibility requirements listed above.
Shipping Responsibility
Customers are responsible for:
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Return shipping costs
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Shipping costs associated with exchanges
Original shipping charges are non-refundable.
Colors & Product Photos
We make every effort to display product colors as accurately as possible. Due to differences in monitor and mobile device settings, actual colors may vary slightly.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can make it right.